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SUpport doesnt get back to me??
I have launched multiple tickets that just gets closed without any1 getting back to me??
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Re: SUpport doesnt get back to me??
Is this happening to anyone else
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Re: SUpport doesnt get back to me??
Was this an instance where you issued multiple tickets on a single issue?
If so, I have seen a developer post on the forum that creating duplicate tickets over a single issue is problematic for tech-support because they have to waste time identifying the additional tickets as duplicates of an issue that is already in their queue. I believe generally they have been closing duplicate tickets because the tickets are redundant. |
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