Bluestacks:Your device has been banned Return to Horizons (Web)

[{§küll}Thor:3]

Okay, so I downloaded bluestacks and downloaded pk on to the bluestacks. When I try to log in, while its authenticating with server,
it just turns red and say "your device has been banned" and I really wanna try out horizons.. any help?

[MissMoon]

I'm not sure why it's telling you your device has been banned as I haven't encountered that error before. But could you possibly be trying to use your Legends/mobile account in the Horizons/web world? Unfortunately, you can't do that. You'll need to start over from scratch with a new character for the Horizons world. Use a new username and a different email address for this new Horizons character. If this isn't your problem, then I suggest contacting Customer Support at help@parallelkingdom.com.

[{§küll}Thor:3]

Well that problem has been solved.. looks like I gotta make a new acc lmao
But it says it cant find where Im at and I have my gps stuff on that it told me to check if I have it on
Any suggestions on how to solve that?

[captidgas]

you should not be useing gps stuff on blue stacks the game is not gps based in bluestacks

[{§küll}Thor:3]

...I dont understand why it saids it cannot find me if it wasnt based on the gps system

[{ƒαtα£}martinxy01]

Are you sure you installed the right apk? Hadn only the "your device has been banned" error - on the mobile server.

[{§küll}Thor:3]

Im not sure... I looked up PK from blustacks
I dont understand the instruction lol

[MissMoon]

Follow the instructions on this page: http://parallelkingdom.com/PlayHorizons.aspx

[ЀΛTĦ~CØłł€CT€R]

how come when i try to start the aplication it says there is a problem

[MissMoon]

No idea, but if you are still having troubles then try submitting a ticket with customer service:

https://perblue.zendesk.com/anonymous_requests/new

Or email them at help@parallelkingdom.com.